Privacy Policy | Rennert International

Protecting your private information is our priority. This Statement of Privacy applies to the www.rennert.com and Rennert International and governs data collection and usage. For this Privacy Policy, unless otherwise noted, all references to Rennert International include www.rennert.com, Rennert, Rennert New York.

This Privacy Policy explains who we are, how we obtain and use personal information about you, why we are allowed to do so by law, who has access to your personal information and what your rights are. Please review it carefully.

You can review the following sections to find out more about:

• Who we are

• What personal information we collect and why

• How we use your personal information

• Who we share your personal information with and where it is stored

• Legal grounds for using your personal information

• How long we keep your personal information

• Your rights

• How you can contact us or make a complaint

We are committed to protecting your personal information. We will always keep your personal information safe and comply with applicable data protection legislation when using your personal information. This Privacy Policy explains how we will do that.

You have the right to object to us using your personal information for our organization’s legitimate purposes. For more information about our organization’s legitimate purposes for using your personal information, and your rights and how you can exercise them, please see the sections Legal grounds for using your personal information and Your rights below.

We are Berkeley Language Services LLC, dba Rennert International, dba Rennert New York a private limited liability company incorporated in (and subject to the laws of) The United States. Our registered address is at:

Berkeley Language Services LLC, DBA Rennert International

12 East 41st Street, 6^th floor

New York, NY 10017

In this Privacy Policy, Berkeley Language Services LLC is also referred to as "Rennert International", "Rennert", "we", "us" or "our."

We are the “controller” of the personal information you provide to us.

This Privacy Policy covers the use of your information by us.

Personal information is any information which identifies you personally, whether directly (for example, your name) or indirectly (for example, information about your use of our service).

We collect information from you when you register on our site, subscribe to our newsletters, respond to one of our surveys, or fill out a form.

When registering your details or making a booking for a service through our website or by completing a form, we may collect the following from you:

Your name: This allows us to refer to you when speaking to you and to address any post we may need to send to you specifically.

Your telephone number: This is needed to enable us to communicate with you. For example, we may need to call you back regarding a booking, or if we get disconnected from you. We may also call you in response to your expressed interest in Rennert but will only do so if you tell us that you’re happy to be contacted in such a way.

Your mailing address: We need your address to communicate with you and, when required, to send you information and documents related to your booking.

Your email address: The email address you provide may be used to send you information and updates pertaining to your booking, and/or to occasionally send you company news, updates, or related product or service information.

Your country of residence, country of birth, nationality, passport number and passport expiry date: We need to know these details to help you with visa-related issues concerning your booking.

Your date of birth: We need to know your date of birth to ensure you are placed in the right age-level course and/or accommodation.

Your gender: We would like to know your gender to ensure we place you in the appropriate accommodation.

Your current level of English language proficiency: This information helps us tailor the services we may offer to you and to help track your learning with us.

Your credit card information: We need to know your credit card information to pay for services provided by us and to complete your booking if you are booking directly with us.

Information about any needs you may have for additional assistance (which may include information concerning your health and any medical conditions you may have): We may ask whether you have any needs for additional assistance that you would like us to take into account. This will help us tailor our services to you. For example, if you tell us that you have impaired mobility, we can ensure you are placed in accommodation that meets your needs. You don’t have to provide this information to us, and, if you choose not to, it won’t prevent us from providing our services to you (we may, however, be unable to provide any additional assistance).

Your academic results: When you study with us we will record and use your academic results to help us monitor your progress and set appropriate work in class and outside the classroom.

Emergency contact details: We need you to provide contact details for certain persons you have a close relationship to (for instance, your parents, spouse, partner, close friend or family member). We would only use this information in the event of an emergency situation involving you. By providing this information, you agree that you have informed the relevant person(s) of the provision of their contact details to us, and that they are happy for you to do so.

As part of providing our services to you, we may also collect the following information about you:

Performance record: We collect and use details of your performance during our programs to help track your learning progress and to better tailor the future provision of our services to you.

Attendance record: We collect and use details of your attendance at our programs to help track your learning progress and so that we can comply with our regulatory requirements in certain countries.

We also obtain the information outlined above from other organizations that we work with (unless you have asked those organizations not to share your information). These are detailed in the table below.

In addition to the uses outlined above, we may also use your personal information to:

• Personalize your experience (your information helps us to better respond to your individual needs)

• Improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

• Improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• Process transactions

• Administer a contest, promotion, survey or other site feature

• Send periodic emails

We only ever use your personal information where we have a legal right to do so. Please see the Legal grounds for using your personal information section below for further information.

To fulfill our commitment to you, we work with several third-party organizations that perform certain tasks on our behalf. For example, we use several other organizations to assist us in operating our website, conducting our business, or servicing you, so long as these organizations agree to keep your information confidential.
We share your personal information with these third parties only to the extent necessary in order to enable them to provide the service you require on our behalf. These third parties act on our instructions and are “processors” of your personal information. 
In addition, we may disclose your personal information:

• if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to protect the rights, property or safety of our organization, our customers or others; and

• to successors in title or replacement operators of all or part of our organization, subject to the data being used for the same purposes as originally specified.

The table below sets out details of the third parties to whom we disclose your personal information, and how they will use it. These organizations may only transfer your data outside of the European Economic Area if they act in accordance with our instructions and apply appropriate safeguards (for instance, use of EU model clauses) to do so. This information may be updated from time to time, but we will always obtain similar assurances in the event that we disclose your personal information to third parties.

We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal data. Your personal data will be stored locally by us but may also be stored and backed up on servers located in the United States or by our third-party cloud service provider. We ensure that your data is protected by requiring the recipients of your data to enter in standard contractual clauses which have been approved by the European Commission. If you would like to see a copy of these clauses, you can contact us using the details set out at the end of this Privacy Policy.

We only collect and use your personal information if have legal grounds to do so. We rely on a number of different grounds for handling your personal information. These are as follows:

For our organization’s legitimate purposes 
In certain circumstances, it is necessary to collect and use your personal information for the purposes of our legitimate interests as an organization, which are to:

• Understand your current level of English proficiency.

• Monitor your academic progress, provide you with feedback on this and customize your class work and work outside the classroom.

• Obtain feedback on student satisfaction in respect of the services we provide to you.

Where we rely on this legal ground for handling your personal information, we consider whether our interests as an organization are overridden by your interests or fundamental rights and freedoms. We have considered these matters and on balance, we consider that our interests described above are not outweighed by your fundamental rights and freedoms. You may request further information from us concerning the process we have followed here.  

You have the right to object to the decision we have arrived at. Please see Your rights below.  

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected, we will not use your personal information unless we have obtained your consent to using it in that way.

For compliance with our legal obligations
If asked, and if obligated and authorized to do so by law, we share your personal information with law enforcement agencies, regulators, courts or other public authorities.

For performance of our contract with you
Aside from the information noted above that we use on the basis of our legitimate purposes and to comply with our legal obligations, we use the information we collect as part of our booking process to assist in entering into a contract with you to provide our services. This may include us providing you with a quote for provision of our services.

We first obtain your consent before we:

• Collect and use your information for the purpose of informing you of information about our business which may include new products, new locations and promotional offers.

• Collect and use personal information concerning your health circumstances.

You may withdraw your consent at any time. Please see Your rights below.

We retain your personal information for no longer than is necessary for the purposes for which it was provided and in accordance with our data retention policy. What this means in practice will vary between different types of information. 
In summary, we keep:

• Information about your booking for up to ten years.

• Information about details required to inform you of our activities and offers for up to 5 years (or the point at which you ask us to unsubscribe you from our mailing list).

• Information about your web behavior on our websites up to 38 months.

Following these periods, we will stop using the relevant information and it will either be anonymized or deleted to the extent it is technically feasible to do so. 
In certain limited circumstances we may be required to retain your personal information for longer. When determining whether this is necessary for the purpose(s) for which it was provided, we take into account factors including:

• The sensitivity of the personal data we are holding and business risks we face if we delete or anonymize the data.

• Specific regulatory or other legal requirements to hold the information.

You have the following rights regarding your personal information.

For more information about your rights or if you would like to exercise any of your rights, you are welcome to contact us at the contact details set out below under How you can contact us.

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal information, you may contact us by mail at:

Berkeley Language Services, DBA Rennert International

12 East 41st Street, 6^th floor

New York, NY 10017 USA

or by email at: director@rennert.com

From time to time we may update this Privacy Policy, and when we do we will provide you with an updated copy